Expert Support
1-888-992-4088
1-888-992-4088
Returns and Cancellations
Your responsibility as a customer
It is the customer’s responsibility to read and understand our policies before making a purchase. If you have any questions, please don’t hesitate to call or email us — we’re here to help. With years of experience, we’re happy to provide clear answers and will respond to all inquiries within one business day. Please note that if you choose not to review the policies below, we cannot be held responsible for any misunderstandings. We’ve carefully created these policies to ensure you have all the information needed to make an informed decision. Our goal is to be as transparent as possible so your expectations are met and your purchase experience is a positive one.
What is the Return Policy?
Returns are accepted within 30 days from the date your order was received. All items must be in their original packaging and condition. Returns will not be accepted if packaging is damaged, UPCs or barcodes are missing, or if any damage has been caused by the customer.
Due to the nature of our products, only items in original sealed packaging are eligible for return.
For buyer’s remorse returns, the customer is responsible for return shipping costs:
• A 20% restocking fee applies if the item is returned unopened and in original condition.
• Up to a 50% restocking fee applies if the item has been opened and/or used.
If an item arrives damaged, you may return it or request a replacement at no cost. Proof of damage must be provided.
For assistance or additional information, please contact us at 1-888-992-4088.
What should I do if my order was damaged in shipping or if I need to return something?
We want you to be completely satisfied with your purchase. If your order arrives with visible damage, please call us immediately - you may be instructed to refuse the shipment so it can be returned directly to the manufacturer (excluding Ulti-MATE Garage Cabinets). Be sure to note all damages on the bill of lading or delivery documents, and take detailed photos of the issue using your phone. Once the manufacturer receives the returned item, a replacement will be sent or a credit may be issued to your credit card (credits are handled on a case-by-case basis).
If you accept delivery and later discover damage, missing parts, or functionality issues, please contact customer service within 5 business days of delivery at 1-888-992-4088 or email as at info@garagebasics.com. We will issue a Return Merchandise Authorization (RMA) and provide return shipping instructions.
⚠️ Do not return any items without an RMA. Returns sent without authorization or to the wrong address may not be refunded. Do not ship items to our corporate headquarters.
Once your return is received and inspected, a replacement will be sent. Damaged items can only be replaced with the same product originally ordered.
If you choose to cancel and return an item instead of receiving a replacement, depending on the situation, the following restocking fees may apply:
• A 20% restocking fee applies if the item is returned unopened and in original condition.
• Up to a 50% restocking fee applies if the item has been opened and/or used.
If a damaged item is no longer available for replacement, a full refund may be issued. Please note that reimbursement is not guaranteed for damaged products unless proper return procedures are followed.
Are there items that cannot be returned?
While most of our products are eligible for returns, some restrictions apply, and certain brands cannot be returned. These include HexGlow, Neonetics, Roadside Relics, and Ulti-MATE Garage Cabinets. Custom orders or configurations cannot be returned.
Any issues such as missing or damaged parts will be promptly resolved by providing replacement parts. However, if you choose to return these items despite the restrictions, the return will be treated as buyer’s remorse, meaning you will be responsible for inbound and outbound shipping and freight charges and any applicable restocking fees in accordance with our policies. These return restrictions are in place due to product weight, size, and vendor policies.
We are committed to resolving all product issues professionally and promptly. Please provide photos and part numbers for any items that arrive damaged, dented, or broken so we can address the issue as quickly as possible.
Please note that custom orders or configurations cannot be returned.
What if I need to cancel an order?
Please note that orders cannot be cancelled once they have shipped. Any requests to modify or change an order after shipment may incur additional fees, including but not limited to reconsignment, redelivery, missed delivery appointments, or shipping upgrades. Refusing a shipment due to buyer’s remorse (any reason other than damage during shipping) will result in return freight charges and restocking fees, which will be the responsibility of the customer.
It is the customer’s responsibility to notify us in writing of any changes at least 5 business days before the scheduled shipment. Failure to do so may result in the fees outlined above. Please note that order change requests cannot be guaranteed, and orders may ship 1-2 business days before tracking information and shipment notifications are provided.
Please note that cancellation requests cannot be guaranteed. We will make every effort to accommodate your request, but it may not be 100% possible.
It is the customer’s responsibility to read and understand our policies before making a purchase. If you have any questions, please don’t hesitate to call or email us — we’re here to help. With years of experience, we’re happy to provide clear answers and will respond to all inquiries within one business day. Please note that if you choose not to review the policies below, we cannot be held responsible for any misunderstandings. We’ve carefully created these policies to ensure you have all the information needed to make an informed decision. Our goal is to be as transparent as possible so your expectations are met and your purchase experience is a positive one.
What is the Return Policy?
Returns are accepted within 30 days from the date your order was received. All items must be in their original packaging and condition. Returns will not be accepted if packaging is damaged, UPCs or barcodes are missing, or if any damage has been caused by the customer.
Due to the nature of our products, only items in original sealed packaging are eligible for return.
For buyer’s remorse returns, the customer is responsible for return shipping costs:
• A 20% restocking fee applies if the item is returned unopened and in original condition.
• Up to a 50% restocking fee applies if the item has been opened and/or used.
If an item arrives damaged, you may return it or request a replacement at no cost. Proof of damage must be provided.
For assistance or additional information, please contact us at 1-888-992-4088.
What should I do if my order was damaged in shipping or if I need to return something?
We want you to be completely satisfied with your purchase. If your order arrives with visible damage, please call us immediately - you may be instructed to refuse the shipment so it can be returned directly to the manufacturer (excluding Ulti-MATE Garage Cabinets). Be sure to note all damages on the bill of lading or delivery documents, and take detailed photos of the issue using your phone. Once the manufacturer receives the returned item, a replacement will be sent or a credit may be issued to your credit card (credits are handled on a case-by-case basis).
If you accept delivery and later discover damage, missing parts, or functionality issues, please contact customer service within 5 business days of delivery at 1-888-992-4088 or email as at info@garagebasics.com. We will issue a Return Merchandise Authorization (RMA) and provide return shipping instructions.
⚠️ Do not return any items without an RMA. Returns sent without authorization or to the wrong address may not be refunded. Do not ship items to our corporate headquarters.
Once your return is received and inspected, a replacement will be sent. Damaged items can only be replaced with the same product originally ordered.
If you choose to cancel and return an item instead of receiving a replacement, depending on the situation, the following restocking fees may apply:
• A 20% restocking fee applies if the item is returned unopened and in original condition.
• Up to a 50% restocking fee applies if the item has been opened and/or used.
If a damaged item is no longer available for replacement, a full refund may be issued. Please note that reimbursement is not guaranteed for damaged products unless proper return procedures are followed.
Are there items that cannot be returned?
While most of our products are eligible for returns, some restrictions apply, and certain brands cannot be returned. These include HexGlow, Neonetics, Roadside Relics, and Ulti-MATE Garage Cabinets. Custom orders or configurations cannot be returned.
Any issues such as missing or damaged parts will be promptly resolved by providing replacement parts. However, if you choose to return these items despite the restrictions, the return will be treated as buyer’s remorse, meaning you will be responsible for inbound and outbound shipping and freight charges and any applicable restocking fees in accordance with our policies. These return restrictions are in place due to product weight, size, and vendor policies.
We are committed to resolving all product issues professionally and promptly. Please provide photos and part numbers for any items that arrive damaged, dented, or broken so we can address the issue as quickly as possible.
Please note that custom orders or configurations cannot be returned.
What if I need to cancel an order?
Please note that orders cannot be cancelled once they have shipped. Any requests to modify or change an order after shipment may incur additional fees, including but not limited to reconsignment, redelivery, missed delivery appointments, or shipping upgrades. Refusing a shipment due to buyer’s remorse (any reason other than damage during shipping) will result in return freight charges and restocking fees, which will be the responsibility of the customer.
It is the customer’s responsibility to notify us in writing of any changes at least 5 business days before the scheduled shipment. Failure to do so may result in the fees outlined above. Please note that order change requests cannot be guaranteed, and orders may ship 1-2 business days before tracking information and shipment notifications are provided.
Please note that cancellation requests cannot be guaranteed. We will make every effort to accommodate your request, but it may not be 100% possible.