Your Responsibility as a Customer
It is your responsibility as a customer to READ THESE POLICIES and to make an educated purchase to the best of your abilities. If you have questions before a purchase is made please call or email us - that's why we are here. We have been doing this for a very long time and will respond to any one of your inquiries within one business day. If you do not read any of the below policies we cannot be held accountable for that - we have spent a great deal of time and effort putting these policies together so you, the customer, can make the best possible purchasing decision. We try to be as transparent as possible so you can make an educated purchase and to have your expectations met.
What is the Return Policy?
Returns are accepted within 30 days of the date the order was received. All items must be in original packaging and in original condition (damaged packaging, missing UPC's, bar codes or any other damage that is inflicted by the customer shall not be accepted). Due to the nature of our products, returns will only be accepted if the items are in the original sealed packaging. In buyer's remorse cases the customer shall be responsible for return freight charges. If an item has been opened and/or used the customer shall incur a 50% restocking fee. If the item returned in its original condition the buyer shall incur a 20% restocking fee. In the case of an item that has been received damaged, the buyer can return the item free of charge or receive a replacement free of charge. The buyer must provide evidence of damaged goods. For additional information please call: 1-888-992-4088.
What should I do if my order was damaged in shipping?
We want you to be satisfied with your purchase. If the items delivered have obvious signs of damage, please refuse the shipment and they will be sent back to the manufacturer. Once the manufacturer has received the declined item, it will send a replacement or you will receive a credit on your credit card (we cannot guarantee credit and each situation will be handled on an individual basis). Since each situation is different, please contact us so that we can resolve the problem. If you've received an item and the item appears to be damaged, is missing parts, does not function or has any other problem with it, please contact customer service at 1-888-992-4088 or at orders@garagebasics.com and an RMA will be issued to you. Once the item is received and inspected you will receive a replacement item. Damaged items may only be replaced for the same product you originally ordered. If you decide to cancel your order and return the item you may incur a 20% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer. We cannot guarantee reimbursement of funds for damaged products. If the item you ordered and received is damaged and is no longer available for replacement you may receive a full refund for that item.
Are there items that cannot be returned?
While most of the items we sell can be returned some restrictions do apply and there are certain products / brands that cannot be returned. While these products / brands cannot be returned any issues with these products will be addressed promptly by issuing replacement parts if there are any missing or damaged. These brands currently include Prepac and Ulti-MATE Cabinets. If you insist on returning these products / brands the return would be deemed as buyer’s remorse and you will be responsible for shipping them back at your own expense and on your own accord and restocking fees will apply per our policies. The reason these items cannot be returned are due to their weight and size. We assure that any issues with any of our products will be addressed professionally and promptly! Kindly provide us with pictures and part numbers if anything is damaged, dented or broken so we may address any issues as soon as possible.
Additional Information
Garage Basics cannot guarantee color-matching, finish matching or any other exterior decoration or element, and items with such issues cannot be exchanged without incurring a 20% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer. Garage Basics provides as much information as possible in order for you to make an educated purchase on garagebasics.com but cannot guarantee the appearance of various items as these images and descriptions are provided to garagebasics.com by its manufacturers and distributors. Any issues due to the appearance of a product should be taken up with the product manufacturer. Items that were not returned or exchanged within the 30 day timeframe shall be handled directly with the manufacturer should any problem arise as they should be covered by the manufacturer's warranty. Items that have been opened, used and show extensive wear and tear, or that have been damaged during improper use and handling may not be exchanged or returned.
Please bear in mind that orders CANNOT be cancelled after they ship. Any request to change or alter an order after it has shipped may result in additional fees (reconsignment, redelivery, missed appointment, shipping upgrade and so forth). Refusal of a shipment due to buyer's remorse (anything other than shipment damage) will result in return freight charges and restocking fees which you, the customer may sustain. It is your responsibility as a customer to inform us of any changes at least 5 business days ahead of shipment (IN WRITING) - failure to do so may result in the aforementioned return shipping charges and restocking fees. An order change request CANNOT be guaranteed. Orders may ship 24-48 hours prior to receiving tracking information and shipment notification.
These terms and conditions of sale constitute a binding contract between Customer and Garage Basics. Customer accepts these terms and conditions of sale by making a purchase, placing an order or otherwise shopping on Garage Basics's Website (the "Site"). These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the Site at the time Customer initially places or modifies an order will govern the order in question.
These terms and conditions of sale constitute the entire agreement between Customer and Garage Basics relating to the terms and conditions of sale of products and services on the Site. Customer consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet; individual consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting Garage Basics.
Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the terms and conditions of sale contained herein and in Garage Basics’s invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these terms and conditions of sale or any purchase order or invoice related thereto.
Warranties
Customer understands that Garage Basics is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not Garage Basics. In purchasing the products, Customer is relying on the manufacturer’s specifications only and is not relying on any statements, specifications in brochures, photographs or other illustrations representing the products that may be provided by Garage Basics. In connection with services, neither affiliates of Garage Basics nor third party service providers are agents of Garage Basics and Garage Basics has no obligation or liability arising from any services performed by or any warranty, if any, made by, such service providers. Garage Basics and its affiliates expressly disclaim all warranties either express or implied, related to products sold or services provided by third parties or affiliates of Garage Basics, including, without limitation, any warranty or merchantability or fitness for a particular purpose. This disclaimer does not affect the terms of the manufacturer's warranty, if any.
Pricing Information
All pricing is subject to change. Garage Basics reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, Garage Basics cannot guarantee that it will be able to fulfill Customer’s orders.
Orders, Payment Terms, Interest and Taxes
Orders are not binding upon Garage Basics unless accepted (credit card transactions processed on the site DO NOT constitute acceptance of an order.) by Garage Basics and we reserve the right to cancel any order for any reason. Terms of payment are within Garage Basics's sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. Garage Basics may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold Garage Basics harmless from, any applicable sales, use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of Garage Basics’s costs of collection, including court costs, filing fees and attorney’s fees. If an order is not paid within the 24 hour window the order will become null and void.
Any orders where the payment is made with a check, cash or money order CANNOT be cancelled under any circumstance once payments have been deposited.
Third Party Services
a) Customer acknowledges and agrees that, in some instances, Garage Basics and its affiliates are resellers of services and are not the provider of those products and services. In those cases, the third party service provider is the only party responsible for providing services to Customer. In those cases, Customer will look solely to the third party service provider for any loss, claims or damages arising from or relating to the purchase or provision of such services. Customer hereby releases Garage Basics and its affiliates from any and all claims arising from or relating to the purchase or provision of any such services by third party service providers. Services may be subject to tax. All amounts, including taxes, associated with third party services are being collected by Garage Basics on behalf of Garage Basics solely in the capacity as an independent sales agent.
b) In any case in which, you, the customer, decide to hire or purchase third party products or services to install, deliver, assemble, disassemble, build (etc.) a product or service purchased on this website (www.garagebasics.com) or from Home Organization® LLC, you, the customer will be fully responsible for that expense. We highly advise against hiring a third party prior to having the item on hand and ready to install / build. We cannot be responsible for any bookings or schedules you, the customer, have set at your own expense and on your own accord as we have no control over those parties. We will NOT compensate customers in cases where they had hired third parties to wait for a product delivery to be installed / built - shipments and deliveries can be altered and/or cancelled for a variety of reasons that are out of our control (force majeure) and we cannot be held liable for those instances. Home Organization® LLC will also not be responsible in cases where third parties had damaged or installed a product incorrectly by not following recommended instructions or guidelines - any such case should be handled directly by you, the customer, directly with the third party you had hired to execute the project both parties had agreed to. Home Organization® LLC is not a participating party of any agreement that you, the customer, had with any other third party service provider. Do not purchase any third party products or services that were not designed for or purchased for products and/or services sold on this website. You will not be reimbursed for any purchases you, the customer, made on your own accord and at your own expense in conjunction with any product or service purchased on this website or from Home Organization® LLC that were purchased from a third party (not us). By doing so you may also be voiding the manufacturer's product warranty and we highly advise against taking such action.
c) If you live in an area which requires permits or HOA (Homeowner's Association) approvals prior to an installation of a product you had purchased or will purchase on this website (www.garagebasics.com) or from Home Organization® LLC, we HIGHLY ADVISE that you obtain the proper documentation and approvals to install the product on your property prior to having made a purchase with us. If the item needs to be returned or refused due to you, the customer, not obtaining the correct permits or approvals, you, the customer, will be responsible for all return freight charges and restocking fees as per our Returns & Exchanges Policies. We will not be responsible for any fees associated with such a return in which you, the customer, failed to do your due diligence in obtaining such approvals or permits.
Installations
We DO NOT offer installation services, we never have and we never will - it's not what we do - it's not what we specialize in, and nobody from our company would advise you as such. Please DO NOT assume that we would provide ANY installation services at any given time - we are an online retailer - we sell products and ship those products to you.
Cancellations
Cancellation requests are NOT guaranteed. A request to cancel an order does not guarantee or confirm cancellation. To cancel an order, you, the customer, must do so in writing. Verbal cancellation requests will NOT be accepted. You must email orders@garagebasics.com and in the subject line state your order number and the cancellation request. If you fail to provide us with basic information regarding your cancellation request, such as your order number your order will NOT be cancelled. Your order is NOT cancelled until you receive an email from us confirming cancellation.
Please bear in mind that orders CANNOT be cancelled after they ship. You MUST inform us at least 5 business days in advance for a cancellation request to be considered.
Custom, built to order cabinets, CANNOT BE CANCELLED once they are placed - this applies to ALL Moduline and Contur cabinet orders.
Credits
As a general rule, we do not offer any credits or partial credits in cases of damage. If you receive an item and it is damaged, or you are missing parts, we will either replace the item or replace the part depending on what was ordered. We DO NOT issue credits due to an inconvenience - and certainly not for circumstances beyond our control. Unfortunately, we do not live in a perfect world, but we are here to make it right if need be and each situation is evaluated on a case by case basis. Our goal is for you to be a satisfied customer and our commitment is making you whole and making sure that you are satisfied with your purchase.
Limitation of Liability
Neither Garage Basics nor its affiliates will be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third part. Neither Garage Basics not its affiliates will be liable for products not being available for use or for lost or corrupted data or software or the provision of services by third parties. Customer agrees that for any liability related to the purchase of products or services provided directly by Garage Basics or its affiliates, neither Garage Basics nor its affiliates are liable or responsible for any amount of damages above the dollar amount paid by Customer for the product(s) or service(s) giving rise to the claim.
Garage Basics will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.
Credit Card Disputes / Chargebacks
We highly recommend against filing credit card disputes / chargebacks, and that any issues be resolved directly with Home Organization® LLC as per our policies. If you decide to file a credit card dispute or chargeback please bear in mind that we will respond to each and every dispute / chargeback claim and that there is a high risk that you may lose that dispute / chargeback. Every time you file a dispute / chargeback there are filing fees associated with that dispute / chargeback. If you lose the dispute / chargeback those fees will be deducted from any refund you will be provided with. If the filing fees exceed the order / transaction amount you will not be provided with a refund. Typically the filing fees are estimated at between $450 - $500 per dispute / chargeback. Again, we highly advise against filing credit card disputes / chargebacks.
Arbitration
Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) arising from or relating to the products or services sold pursuant to these terms and conditions of sale, the interpretation or application of these terms and conditions of sale or the breach, termination or validity thereof, the relationships which result from these terms and conditions of sale (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto), or Garage Basics's advertising and marketing (collectively, a “Claim”) will be resolved, upon the election of Garage Basics, customer or third parties involved, exclusively and finally by binding arbitration. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association, with offices in Closter, New Jersey. If arbitration is chosen by any party with respect to a Claim, neither Garage Basics nor Customer will have the right to litigate that Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable arbitration rules or by agreement of the parties. Further, Customer will not have the right to participate as a representative or member of any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in these terms and conditions of sale, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place in Closter, New Jersey. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to Garage Basics arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.